Transforming Patient Experience: Yondu and Chong Hua Hospital Lead Digital Healthcare Innovation in VisMin

Present during the launch were executives from Chong Hua Hospital (CHH). From left: Dr. Joanne Cosin, CHH Chief Operating Officer; Ms. Jennifer Dela Cruz, CHH Vice President for Corporate Planning & Information Technology; and Ms. Ethel Joy Querubin, Assistant Vice President for Integration Information Management.

Cebu, Philippines – Yondu, Inc., a leading IT solutions provider in the country, has partnered with Chong Hua Hospital (CHH), one of the leading innovative hospitals in the Visayas and Mindanao region, to introduce the CHi App, the first-of-its-kind digital healthcare platform in the area. This collaboration enhances patient accessibility and streamlines hospital operations, bridging critical healthcare gaps while optimizing efficiency through technology.

“As a company committed to driving digital transformation, Yondu delivers smart, scalable, and user-friendly solutions that address real-world challenges,” said Joan Peñaflorida, President & CEO of Yondu, Inc. “Our collaboration with Chong Hua Hospital demonstrates how technology can enhance operational efficiency and improve patient care, ensuring hospitals can focus on what truly matters—their patients.”

Transforming Patient Access with the CHi App

Access to timely and quality healthcare remains a challenge in many areas across Visayas and Mindanao, with 40% of patients experiencing delays in receiving medical attention due to distance and a lack of facilities. At the same time, the demand for digital healthcare solutions has surged, with telehealth consultations increasing by over 300% post-pandemic. Recognizing these needs, Chong Hua Hospital and Yondu developed the CHi App to create a seamless, connected, and patient-centered healthcare experience.

With the CHi App, patients can: 1) Pre-register for hospital admission – Reduce wait times and check in seamlessly. 2) Request prescriptions and receive real-time updates – Gain hassle-free access to medications. 3) Instantly view test results and medical records – Stay informed about personal health anytime, anywhere. 4) Find doctors and services in seconds – Access a directory of specialists, facilities, and HMO partners. 5) Access convenient online transactions such as online payments and billing statements, for secure, and hassle-free payments.

Yondu AI-Powered Virtual Assistant

To further enhance the CHi App’s capabilities, Yondu integrated an AI-powered virtual assistant that automates hospital inquiries and administrative processes. The AI virtual assistant’s key benefits include:

● Improved Operational Efficiency – Automates routine inquiries, reducing administrative bottlenecks and allowing staff to focus on core healthcare services.

● Enhanced Patient Experience – Provides instant, accurate responses to patient queries, increasing engagement and overall satisfaction.

● Seamless System Integration – Connects with CHH’s hospital databases, ensuring real-time access to critical patient and appointment data.

● Multilingual & Multimodal Capabilities – Supports both voice and text interactions, catering to a diverse patient demographic.

“Healthcare should not be confined within hospital walls—it should be accessible whenever and wherever it’s needed. The CHi App is a testament to our commitment to innovation, ensuring that quality care reaches our communities faster and more efficiently,” said Dr. Helen S. Po, President & CEO of Chong Hua Hospital.

Yondu: A Trusted Digital Transformation Partner

The success of the CHi App and AI virtual assistant implementation highlights Yondu’s ability to develop scalable, industry-specific digital solutions that drive meaningful impact. Through its expertise in custom software development, cloud services, and AI-powered automation, Yondu continues to lead the charge in modernizing businesses across various industries, including healthcare.

“For us, the AI virtual assistant’s implementation is just the beginning of what AI can do for the healthcare sector,” Peñaflorida concluded. “As we continue to innovate, we look forward to working with more institutions to drive smarter, more efficient healthcare services.”

Hospitals and healthcare providers looking to embrace digital transformation and operational efficiency can leverage Yondu’s expertise in delivering tailor-fit, scalable solutions that enhance both business performance and customer experience.

For more information on Yondu’s digital solutions, visit www.yondu.com.

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Yondu, Inc. is a leading IT solutions provider in the Philippines with over 20 years of expertise. Backed by Globe Group, we deliver secure, scalable, and innovative technology solutions, empowering businesses across diverse industries. Trusted nationwide, we drive advancements shaping the future of IT.